I received a letter from a Loan Servicing Company. What is a loan servicing company and why did I receive a letter?

Loan servicing companies are contracted by the Department of Education to act on behalf of the Department in servicing your loan. You received a letter from a loan servicing company because the Department of Education has assigned it to manage your loan. It essentially acts as the bank for your loan. You will make payments directly to the loan servicing company and work with it if you are applying for loan deferment, forgiveness, forbearance, etc. Loan servicing companies are chosen at random by the Department of Education. The Academy has no influence in which servicer will be assigned your loan. All loan servicers follow the same guidelines and are held to the same standards.